Instructional Designer & eLearning Developer
I make learning that’s clear, good-looking and fun to use. Right now I’m a Learning & Development Developer at MPAC, where I led the pilot course for its first paid curriculum for Ontario municipalities.
A lot of workplace training asks you to read a screen and click Next. These two samples ask you to do something instead. Each one takes about a minute.
Sample 1Scenario practice
This email has 4 warning signs. Click each one you spot.
I’m Phil. Find the 4 warning signs and I’ll tell you how you’re doing.
Sample 2Knowledge check
Four things people often believe about learning. Pick an answer to flip the card.
Report card
3/4
By guessing first and then checking, you just used retrieval practice. That’s card 2 in action.
Projects from my role at MPAC, the Municipal Property Assessment Corporation in Ontario.
FeaturedMPAC · 2025–2026
The problemMPAC was launching its first paid curriculum for Ontario municipalities. The first course had to work for a new outside audience and set the pattern for the 11 courses after it.
What I didI led the design and development of the pilot in Rise 360, refining it with municipal partners, account managers, subject matter experts and the L&D team. I also produced the animated intro videos for the series.
The resultAll 12 courses in the series now use the pilot’s design as their template.
Custom interactions · MPAC
Rise’s built-in blocks cover the basics, but some content needed more. I introduced custom code blocks built with AI-assisted development, including accessible components with audio narration, and turned them into reusable templates with a prompt-based workflow.
Now standard practice for the course team. The samples on this page are built the same way.
Video & animation · MPAC
Camtasia tutorials for the launch of MPAC’s new core assessment platform, animated intros for the curriculum, and Vyond explainers, from script and storyboard to AI voiceover, that make dense topics like the Annotated Assessment Act easier to follow.
Revised based on feedback from train-the-trainer sessions.
These courses are internal or paid, so they aren’t public. I’m happy to walk you through them in an interview.
Most projects go through these four stages, with SMEs and stakeholders involved the whole way.
Talk to the people involved and find out what learners need to do differently, not just what they need to know.
Write the objectives, storyboard the flow, and plan how each part will be practised and checked.
Develop in Rise, Storyline, Vyond or custom code, depending on what fits the content.
Check accessibility, test in the LMS, and revise based on feedback from learners and SMEs.
Grounded inADDIEAdult learning principlesUDLWCAG & AODA
I’ve drawn since I was a child, and I studied human biology before education, so a lot of my art sits between science and illustration. It’s why I care about layout, type and alignment.
And yes, these days I use AI for most course graphics, because it’s much faster. My drawing background helps me tell when an image works and fix it when it doesn’t. Everything in this section, though, is 100% drawn by hand.
A one-page standard operating procedure for restaurant staff, designed and illustrated as an interview design challenge for Swiss Chalet. Staff can check the whole process at a glance during a busy shift.
What I use most, grouped by the job it does.
I’m looking for instructional design and eLearning roles, remote in Canada or hybrid in the Toronto area.
charlo.jiang@alumni.utoronto.ca